Privacy Policy
Last Updated: January 1, 2026
Bit Index AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our website at bit-index-ai.com and related services. Please read this Privacy Policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account: Name, email address, phone number, date of birth, username, and password
- Complete identity verification: Government-issued identification documents, Social Security number, proof of address, and biometric data as required by applicable regulations
- Use the Platform: Trading preferences, cryptocurrency wallet addresses, transaction history, and account settings
- Contact us: Any information you provide in communications with our support team
- Participate in surveys or promotions: Responses and feedback you provide
1.2 Information Collected Automatically
When you access the Platform, we automatically collect certain information, including:
- Device information: IP address, browser type and version, operating system, device identifiers, and mobile network information
- Usage data: Pages viewed, features used, time spent on the Platform, clickstream data, and referring/exit pages
- Location data: General geographic location based on your IP address
- Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Identity verification services and fraud prevention providers
- Blockchain analytics providers and cryptocurrency exchanges
- Third-party brokers and financial institutions connected to the Platform
- Marketing partners and analytics providers
- Public databases and credit bureaus
2. How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, operate, maintain, and improve the Platform and our services
- Create and manage your account and authenticate your identity
- Process transactions and execute trading strategies according to your instructions
- Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Detect, prevent, and address fraud, security issues, and technical problems
- Respond to your inquiries and provide customer support
- Send you administrative information, updates, security alerts, and account notifications
- Analyze usage patterns and trends to improve user experience
- Develop new features, products, and services
- Conduct research and analytics for business purposes
- Send marketing communications, promotional materials, and offers (with your consent where required)
- Enforce our Terms of Service and other policies
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Service Providers and Business Partners
We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including:
- Cloud hosting and data storage providers
- Payment processors and financial institutions
- Identity verification and fraud prevention services
- Customer support and communication platforms
- Analytics and marketing service providers
- Third-party brokers and trading platforms
3.2 Legal Compliance and Protection
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, subpoenas, or regulatory requirements
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Bit Index AI, our users, or others
- Detect, prevent, or address fraud, security, or technical issues
- Respond to government requests and law enforcement inquiries
3.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
3.5 Aggregated and De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as regulatory requirements, operational needs, and the nature of the information. After the retention period expires, we securely delete or anonymize your information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Data portability: Request a copy of your information in a structured, machine-readable format
- Opt-out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails
- Restriction: Request restriction of processing of your information in certain circumstances
- Object: Object to processing of your information for certain purposes
To exercise these rights, please contact us using the contact information provided on our website. We will respond to your request within a reasonable timeframe as required by applicable law. Please note that we may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us improve the Platform, remember your preferences, and provide personalized content. You can control cookies through your browser settings and opt out of certain tracking technologies. However, disabling cookies may limit your ability to use certain features of the Platform.
8. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using the Platform, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.
10. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA. For questions about your California privacy rights, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information provided on our website at bit-index-ai.com. We are committed to resolving any privacy concerns you may have.